Shipping policy
We’ve designed our order, delivery and returns process to be clear, fair and hassle-free — so you can shop with confidence.
If you do have any questions or anything is not clear, please ask by emailing us.
📩 sales@kitchendoorworks.co.uk
Fast, Reliable Delivery
We pack every order with care and send it via a next working day courier service as standard.
Here’s how it works:
- Delivery is always via a next-day professional courier service
- Your delivery is free on all orders over £250
- For smaller orders we do charge a small, flat fee to cover costs:
- for orders up to £150, delivery is £14.95
- for medium orders between £150 and £250, delivery is £22.95
- Standard items are typically dispatched within 10-12 working days
- Customised or made-to-order items may take a little longer — we’ll keep you updated
- Your order may arrive in more than one delivery, depending on stock and packaging
- We currently deliver across mainland Great Britain and the Republic of Ireland
Need your order left in a safe place? No problem — just let the courier know. Please note that you’ll be responsible for your order items once it’s delivered to your safe place.
If no one is available to receive delivery, re-delivery charges may apply.
Please check everything when it arrives and let us know by email within 2 working days if anything’s damaged, missing, or incorrect: